# Free Support

If you are unable to handle your problems in this documentation, don’t hesitate to send us a support ticket here. Each ticket comes with **6 months of support** and free lifetime updates for your Theme.

Once the initial 6 months of support is over, you will have the option to extend the support coverage for an additional **6 or 12 months**. 

* However, **even if you choose not to extend the support, you will still have the ability to submit bug reports via email or item comments**. Additionally, you will retain access to our online documentation knowledge base and video tutorials.
* Please note that Envato provides detailed clarification on their item support policy, which you can find at the provided [link](https://themeforest.net/page/item_support_policy).
* We utilize an advanced and secure [ticket system](https://support.nextsky.co/user/tickets/create) to handle all your support requests. However, **it's important to note that support is limited to inquiries related to the theme's features or issues directly associated with the theme**.

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If you need customization service please contact us at any time.
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### **How To Receive Free Support**

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* **Step 1** – Go to **Ticket System** (<https://support.nextsky.co/>)
* **Step 2** – If you do not have account, click [Create an account.](https://support.nextsky.co/register)
* **Step 3** – Fill all the required fields then click **Register**
* **Step 4** – After Creating account successfully, you will be redirected to the ticket creation page, continue to follow the instructions to [create a new ticket](https://support.nextsky.co/user/tickets/create)

**Note\*:** Provide more details about the problem such as describe, screenshot ... and please wait for our response (within 10-24 hours)&#x20;
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## How to find your Theme forest Item Purchase Code

Please follow this [link](https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code) to get your purchase code.

**Then,**  write your request/question as detailed as possible. If you need help with installing, we'll provide it for free (no extra fee at all).

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**Creating a ticket is the faster & more convenient way. Please patiently wait till your ticket is proceeded**. In case you add a new comment before we have the chance to respond, your ticket will go down the list, so, you must edit your previous comment instead.
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*If you cannot log in, you can send an email to* <support@nextsky.co> *and provide your purchase code, our team will check to help you. However, we **don't recommend** this way. The response will be **slower** because we need to forward it to our support team, then it takes double the total time.*